Refund & Cancellation Policy

Last updated: May 2026

1. 100% Money-Back Guarantee

We want you to feel confident in our services. We offer a full 100% refund of your payment under the following conditions:

• We fail to deliver your travel documents within 12 hours of payment confirmation.
• The PNR (Booking Reference) code provided is invalid or cannot be verified on the airline's website at the time of delivery.
• Our support team fails to solve system errors on our side that prevent document delivery.

2. Non-Refundable Scenarios

Because GDS systems charge non-refundable fees to hold flight reservations, refunds are not granted in the following scenarios:

• User Data Errors: Providing incorrect passenger names, check-in dates, or departure/arrival codes once the GDS reservation has been registered.
• Change of Travel Plans: Cancelling your request after the PDF has been successfully generated and delivered.
• Visa Rejection: Visa decisions depend on many factors beyond the flight itinerary (such as bank statements, employment verification, and travel history). We do not refund fees for visa refusals.
• Airline Cancellations: Airlines may occasionally release unpaid reservations earlier than expected during periods of high demand. We assist in generating a new itinerary for free in these cases, but do not issue refunds.

3. Requesting a Refund

To request a refund, please email our support team at support@airdummytickets.com or contact us on WhatsApp (+91 95483 83551) with your order ID, booking details, and a description of the issue. Approved refunds are processed within 24 to 48 hours and returned to your original payment method.